Store

Policy

Payment:

        We accpet all types of cards and digital wallets. Currently, We are not providing COD.

Shipping and Tracking:

  • We offer to ship all over India.

  • Orders in India, once shipped, are typically delivered in 5-7 business days in metros, and 7-10 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

  • Please Note: Customized Products are made-to-order. They will be shipped out 3-4 business days after the order is placed.

  • The customer is responsible for any import duty that may be levied upon their order.

  • You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID.

 

    In case there is a failure in payment, please retry and keep the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.

  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at tdieofficial@gmail.com

Cancellation Policy:

  • You can cancel your item(s) until we start processing your order. Your order will be in Order confirmed status while it is eligible for cancellation.

  • Orders that have not been shipped can be cancelled.

  • To cancel your order kindly send a mail with your order number at tdieofficial@gmail.com

  • If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.

  • Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.

Return Policy:

  • We offer a replacement guarantee only if the product received is damaged/defective. Please get in touch with us at tdieofficial@gmail.com within 3 days of receiving your order if you would like to have it replaced. We will provide a shipping address that you can ship your order back to. We will dispatch a replacement as soon as we receive your returned order.

  • We do not exchange products if the customer has ordered a wrong item.

  • We do not guarantee that your monitor’s display of color will be accurate. The brightness, contrast and resolution of your screen will make the color of the product look slightly different.

  • Return/exchange will not be applicable if the product is disliked by the customer, or if a wrong product was ordered.

 

Refund Policy:

  • We don't have any refund policy yet.

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